Keynote Speaker: Robin Lawton, top-rated national presenter and author.
Pursuing improvement is a linear endeavor. Innovation is not. This session is designed to make unconventional, customer-centered thinking feel like common sense you can apply tomorrow. Unising a great mix of humor, practical illustrations and fresh principles for memorable learning, we’ll show you how.
Innovative excellence is not a fluke. Discuss how Apple,Google, Honda and even some highly regulated enterprises have figured out how to repeatedly deliver elegantly simple design and a surprising customer experience. Look closely and you’ll find a pattern and definable principles.