Mission Bowl

As they say, "One bad apple spoils the bunch".

I have been going to Mission bowl for a couple of years now. I go about 6 times per year. It became my favorite bowling alley quickly and I purchased 2 bowling balls from the pro shop. I have spent a decent amount of money here.

Unfortunately today marked my final visit due to extremely rude treatment by counter staff. I believe this woman to be a dayshift manager.
A friend and I had bowled a 90 minute session and I went to the counter with the intent of purchasing more time/games. I inquired about the Current rewards program and if I had any free games on my account. The woman checked and told me I didn't have any. She stated I had a rewards balance. I didn't understand what this was and asked about it. She immediately became angered and told me she had explained this to me before and that she was tired of me "yelling" at her. I had no idea what she was talking about. I told her I wasn't yelling.. just asking a question. She eventually unapologetically apologized. I further explained- if I was loud, it was not intentional as I have partial hearing loss. It didn't matter. She wouldn't let me talk and kept speaking loudly at me. I told her to stop "yelling" at me. At this point, she balled her hand into a fist and slammed it on the counter and YELLED, "Now I am Yelling at You!" Then she turned and walked away and left me standing at the counter.
All of this was because I asked questions about the CURRENT reward program.
She did tell me that the program is terrible and that's why it's changing. I did respond (in a normal voice), "That is not my problem".
After she left me standing there, I went and sat down and took a breath. I was thinking, I can't leave things like this. I need to fix it. After 15 minutes or so I went to the counter and waved at her (as she sat in the back watching me). She refused to come to the counter and sent someone else to talk to me. I called back to her and said, I don't want to argue... I just want work this out. She vehemently refused to speak to me.

To be clear, I did Nothing wrong. It makes me sad this employee just lost Mission bowl my business. I am currently retired. In my employment, had I treated someone the way she treated (talked to/ Screamed At) me, I would be lucky to have a job.
I gave this two stars because the other staff has been super nice. Thanks to the guy in the pro shop for helping me pick out and purchase bowling balls.

Went once, one of the owners, after reading these other reviews it has to be Rick.

Was extremely annoyed or seemed it to even have me be there and bowl at his lanes. I bowled there for 5 hours and spent over 100 dollars easily including bar tab.

There was a guy (inexperienced bowler) who brought his oil for his ball, a little weird but I didn't see much wrong with it. He was packing up, Rick came over and took his oil and put it behind the counter, and under his breath goes "this motherfucker is using ____ oil on my lanes" and as a customer that's extremely off putting to hear. Definitely could've been handled differently.

I will not be going back and do not recommended going there due to Ricks poor attitude. Go to another bowling alley he doesn't deserve your money.

I love the place and the people. I used to bowl over in mission until it burnt down. It's a great place to go bowl for an hour or 2 with friends. The workers are nice and chill!

If you want to bowl in the Olathe area, you go to Mission Bowl. The place is a true bowling alley! In the day and age of frilled out, expensive bowling alleys I love coming back to an establishment that actually has the characteristics of a bowling alley. Serving quintessential food (fries, nachos, etc.), and having great prices on beer and bowling; I make a point to bowl here whenever I'm back in town in the KC metro area.

Here is to many more years of bowling at mission bowl.

We came to visit a local bowling location while visiting our family. A gentlemen by the name of Rick- manager of facility was on staff. Not only was he rude but seemed to be bother at the fact he had customers walk in. Must I add the place was empty. We fail to notice the sign at entrance "no food and water" and boy did we pay for it. He mentioned, that the "state" (not the health department) had recently "fine the location". Hence, it prohibit water from outside. I offered to have him smell the H20 in the bottle, if that was a concern and again with great disrespect I was treated. Do not step foot in this place you will be HIGHLY DISAPPOINTED. He asked for my phone number to have someone call me (which I provided) truly doubt anyone is calling me and was attempting to intimidate me. Finally, there is NO HEALTH DEPARTMENT GRADE so not sure what he was taking about.

Ok bowling alley. They've recently remodeled some which is nice. The staff is friendly and accommodating.

Food service is terrible and very slow. Eat before you get here.

This establishment has the most inconsiderate employees, more specifically Rick. He seemed bothered to have customers, was extremely rude to my husband and friends, and tried to kick us out an hour before they closed after we had paid for our games. I've never met a manager who felt customers were an inconvenience until now.

I've been coming here since I was little, and I still like this place. It's not the most modern looking place, but it's affordable and good at what it provides. I have a lot of fond memories here, and I can't wait to make more.

It's a dump. The people at the service desk were pretty cheery. However, that's the only good part. The bowling shoes I was given has a torn sole at the bottom. The bowling balls all have large dents or imprints from usage. They look like 35-40 year old bowling balls from the 70s and 80s. The lanes are just awful as there is never any oil on the lane and the pins are weighted heavier so they don't fall as easy. It forces people, even children, to use 14-16 pound balls. Bad music played the entire time with the songs playing on the screen. Save your money and go to OLE for cosmic bowling.

I would have given ZERO stars if that were an option. Horrific customer service. Brought large family here and requested bumpers for both the children and the seniors. They insisted that only 8 yr old and younger could have bumpers. They policed the lanes the whole time and removed the bumpers on the lanes for the seniors. One had a physical disability and they still removed the bumpers. If you're looking for a family friendly place, stay away from this bowling alley. It's a pretty shabby low level lane with a big price tag, anyway. Another note, I did not find one ball that fit or worked correctly. I had to choose between either having the right weight OR one all fingers would fit--not both.